Vision: Mongolia’ global benchmark
Mission: The genesis of prosperity
Founded in 1995, they are one of the systemically important banks in Mongolia with total assets of MNT 6 trillion and total deposits of MNT 4.4 trillion as of 2018 year-end. They operate with a well-balanced presence in all three market segments: Corporate, SME, and Retail. They have successfully accomplished their position as a well-recognized brand in Mongolia through our accomplishments and culture over the past few decades.
They are the largest urban-retail bank, with around 800,000 clients and 115 branches and serving points, serving majority of the urban working population in Mongolia. They are also the market leader in credit cards with our revolutionizing new “ZES” card while successfully capturing 75% of the market within the first year of launch, 2017. Moreover, they serve nearly 80% of the corporate market and leading the local SME development initiatives.
Having long-standing relations with about 100 financial institutions in 30 countries and facilitating almost half of all SWIFT transactions in Mongolia in 15 major currencies, they have the broadest network connection.
In 2017, they have successfully adopted Customer-Centric Business Model to serve the clients more effectively with streamlined process and various tailored cards to serve their diverse client base. With this new approach, they believe to improve the customer satisfaction while strengthening their reputation.
As their vision is to become Mongolia’s global benchmark bank, they give much importance in the implementation of best practices and know-hows by collaborating with multiple international organizations and heavily invest in their employees’ professional development through various trainings and activities.
Recently, they have become the first Mongolian member of United Nations Environmental Program – Finance Initiative (UNEP FI) to advocate environmentally and sustainably conscious strategies into their daily operations and strategies.